Intelligent Customer Interactions.
- Realtime Dashboard
- Reports & Analytics
- Intuitive Interface
- Dedicated Support Agent,Ticket, & Chat
- Built-in Integrations
- Effortless Campaigns
An inbound call is one that a customer initiates to a call center or contact center.A help desk handles inbound calls as well,Customers will call into these types of call centers when they need assistance with the product or service they specialize in.Click here
An outbound call is one initiated from a call center agent to a customer on behalf of the call center or a client.Typical outbound calls include telemarketing,sales or fund-raising calls, as well as calls for contact list updating,surveys or verification services. Click here
Call blending gives the ability to deliver both inbound and outbound calls seamlessly to the agent, regulating outbound call volume based on inbound traffic. When inbound traffic is low, outbound calls are automatically generated for a specified campaign.Click here
Why choose Innicom ?
The customer experience landscape is changing and our customers are using our software to deliver great customer experiences whether it’s for sales, customer service or other call center contact center applications. We are winning businesses because of our implementation and support capabilities amongst our team to help our businesses leverage our platform to get the most out of it! Best in class reliability and uptime. Innicom has the integrations, monitoring and analysis you need.Our in-house development team regularly works with clients to improve system capabilities so that you can gain a maximum return on yourinvestment. Our customer service team knows how to listen so that we canquickly recommend solutions. We are providing software as a service and truly believe in our role as being an extension of your team!
We Integrate with most CRM’s on the market, call us for more information on integrating with your CRM.
Request Live Demo
Experience the World’s Leading Call Center Software Request a free demo and we will help you create your call center today, complete with CRM integrations and settings configuration.